Director, Business Analytics

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview

The Director, Business Analytics is a key leadership role within the Operations group at Sunrun. This role is responsible for the Field Effectiveness team that partners closely with regional and branch leadership to deliver fast, efficient solar installations with a great customer experience. This team is a key liaison between Sunrun branches and other centralized functions, internal and external to Operations. This role must have in depth knowledge of the solar process, technology systems, business reporting & analytics, and project/program management. This position requires risk analysis, critical thinking and the ability to provide solutions to the benefit of the company, individual branches, and projects. Excellent problem solving skills are required. He/She will have a track record with proven leadership abilities (communication, relationship building, training & development, etc.) and will be expected to partner exceptionally well with other leaders in the business in effort to driving a world class operations team.

Responsibilities

• Establish and continually refine the strategic vision for Field Effectiveness

• Identify & drive “Best Practices” throughout individual branch operations. 

• Once a “Best Practice” has been identified, ensure that the practice is standardized and shared across all regions.

• Work closely with the Sales, Project Management, Design Engineering and Branch Operations leadership teams to manage the backlog, identify areas for improvement (speed, customer experience, customer realization, quality, cost), and implement.

• Partner with local Branch leadership to identify opportunities for Operations enablement and support. 

• Determine if they apply for local conditions or address national needs. 

• Drive to solutions while prioritizing and providing visibility to those requests.Innovate and influence software development roadmap - both the tactical use of tools like Workflow Management and Salesforce.com, and the tools that provide insightful & strategic reporting to Field Operations (Oracle Business Intelligence, internal excel tools, etc.).

• Develop and manage employee resource and communication programs including Branch Newsletter, Sunrun Central page, SMS texting, process change management, etc. to ensure Field Operations employees have access to key Sunrun communications and information.

• Develop and oversee key programs including branch competitions & contests, timekeeping, SOX compliance, branch report packages, etc.

• Provide functional leadership for the Branch & Installation Coordinator teams including evaluation, management, and implementation of process improvements.

• Orchestrate training documentation and efforts.Organize all hands meetings, national calls and business reviews.

• Complete special projects as assigned.

• 10-30% travel required.

Qualifications 

• Associate Degree or equivalent experience. preferable majors include business, economics, construction management, or industrial engineering

• Minimum of 15 - 17 years business experience required along with management experience preferred 

• Residential Solar experience highly desired 

• Experience with Salesforce highly desired 

• Reporting, analytical, and project management experience required 

• Process engineering experience a plus 

• Leadership excellence in high pressure situations

• A self-starter who can identify what needs to happen and execute with minimal oversight 

• Outstanding communication skills, including excellent listening skills - in writing and presentations, over the phone, and face-to-face 

• Operationally & process focused; detailed oriented but able to grasp big picture. 

• Positive attitude; not easily flustered, motivated team player, looking to succeed. 

• Strong work ethic, analytical, understands how to manage people effectively and leads by example. 

• Able and willing to dive deep, get involved and do the things that need to get done. 

• Proficient in SQL and Tableau

• Proficient in Microsoft Windows, Word, Excel, PowerPoint, Google Suite

Recruiter:

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different  starting salary range for this opportunity which may be higher or lower.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards.  Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. 

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role.  It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.