Learning Experience Designer, CX

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Sunrun’s Customer Experience (CX) Pro and CX Specialist teams focus on helping our customers projects move through the pipeline from point of sale to the customer's system being installed and turned on. The Learning Experience Designer, CX is the primary learning partner to key stakeholders in Customer Experience (CX). In this capacity, the LXD will be deeply ingrained in the business,  and should understand the business objectives, strategy, and priorities. The LXD will design the learning experience for all roles within the organization and be part of regular meetings with CX leaders to ensure ongoing alignment in how L&D is helping CX achieve outcomes and build culture.

Additionally, the LXD will have the following responsibilities.

Outcomes:

• Onboarding and New Hire Training
  Design and constantly improve a learning strategy for all roles within CX as it pertains to how they onboard and ramp up within their first 60 days - including managers. This includes collaboration with the managers and/or trainers who will deliver live training

• Content Creation
  Ensure quality content exists to support the knowledge, skill, and comprehension needs of each role within CX. Partner with L&D, design, and production to create new content.

• Content and Knowledge Management
  Work with the central L&D team to ensure content and knowledge supporting CX is kept up to date.

• Change Management
  Work with CX leaders and central L&D team to strategize and execute on changes affecting CX.

• Leadership and Management Development
  Work with CX leaders to assess manager needs. Partner with L&D and top performers to create new content or programs to support the ongoing development of managers.

Expectations:

• Align & Collaborate
  Align and collaborate with key stakeholders, leaders, and peers to create impactful change management support, and ongoing training, and content

• Measure & Execute
  Identify goals through with stakeholder(s) on a regular basis. Track to those goals and measure progress

• Communicate
  Communicate regularly, clearly, and proactively 

• Feedback
  Seek regular feedback regarding effectiveness and opportunities for improvement

• Support Key Initiatives
  Support key business initiatives as directed by senior leadership of Learning & Development

Requirements:

• Background in solar, sales, or content creation; suggested 4+ years experience

• Excellent written and verbal communication skills

• Energetic and engaging presenter both virtually and in-person

• Growth mindset, and strong collaboration skills

• Positive attitude that is mission focused

• Self-motivated problem solver and learner

• Handles change well, adaptable and energized by challenges

• Strong technical/computer skills (Office/Gsuite, CRM, etc.)

• Access to a reliable, high-speed internet connection

• Able to travel ~20% of the time 

Recruiter:

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different  starting salary range for this opportunity which may be higher or lower.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards.  Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. 

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role.  It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.