Being human-centered is our anchor to drive transformation. This means bringing a deeply human perspective to all steps of the problem-solving process. We cultivate empathy for all customers and team members as humans. The result is that we design elegant solutions that more fully meet customers' needs. We will prioritize our activities and decision making to drive meaningful impact. IMPACT for individual Sunrunners means we prioritize outcomes rather than process, we accomplish a tremendous amount of work, and we are reliable for our colleagues. We will find new ways to accomplish more together. Every year there will be a palpable difference in how much more effectively we are operating than in the past.