New Product Introduction Manager

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Overview

The Senior Product Manager, Field Implementation & Research, leads all portions of product implementation in the field and throughout the Sunrun branch network. This position owns VOC capture from both internal and external installers and customers. This feedback is critical to fuel future product ideas and improvements for our development team. They are responsible not only for driving product innovation, but also innovating the methods with which Sunrun and partners install in order to fully realize the benefits of SnapNrack products. This role is responsible for identifying the needs of a solar installation business and influencing the next generation of products and processes as well as their launch/training/adoption.

*Compensation varies based on background and location*

Responsibilities

• SnapNrack Product Development: 

  • Implementation of Lean Startup product development methodology to test product ideas faster and begin further development. 

  • Management of product development process from beginning to end to ensure product is designed appropriately and in a timely manner in order to meet market window of opportunity.

• Product Implementation: 

  • Leadership in rollout of new product lines and business processes. Process drives product innovation and products drive product innovation. 

  • This role will be responsible for developing and implementing a plan to change installation crew organization and installation procedures. 

  • These responsibilities go beyond product training and rollouts. They also include inventory and tool organization and management.

• VOC Capture (Field Feedback): 

  • Collection and analysis of customer feedback, product ideas, and business improvement opportunities. 

  • Gathering of feedback from the “real world” at the installer level to improve products and make consistent incremental product improvements as well as game changing innovations. 

  • Opportunities for additional methods of collection to be adopted inclusive of focus groups, market research etc.

• Breakthrough Product Research: 

  • Investigation into new technologies for ideas and potential partnerships. Initial ideas inclusive of Solar Roof, Carports, Utility Scale, etc.  Research of additional product manufacturing methods to improve product design, manufacturability, and supply chain capabilities.

• Installation/Inventory Process Optimization: 

  • Evaluation of current state of Sunrun fleet and job material deployment to implement significant change and improve efficiency of total install process. 

  • Opportunities include truck standardized organization, transition from box trucks to pickup trucks, as well as job site deliveries. These are critical in order to make the entire process more efficient and install more jobs per crew per day.

• Sunrun/AEE/ED Installation Issues: 

  • Support of escalated rooftop installation issues that arise due to uncertainty of field conditions and structures. Sunrun installs on hundreds of roofs every single day based on an initial site assessment and images typically taken utilizing a drone. There are issues that must be addressed on a regular basis to help provide proper product guidance and support.

• All other projects / duties as assigned.

Qualifications 

• Bachelor's degree or equivalent education and experience required. MS or MBA preferred.

• Minimum of 8 years experience in field operations for a solar installation business and/ or product management including relevant internships and co-ops.

• Analytical and statistical (quantitative) skills

• Good understanding of construction process flow and mechanical products’ impact

• Excellent verbal and written communication skills.

• Ability to effectively communicate with sales and marketing organizations.

• Ability to effectively communicate and coordinate with all levels of the organization.

• Hardworking, action-oriented, and results driven.

• Proficiency in MS Office suite. Including strong skills in Microsoft Excel (pivot tables, vlookups, hlookups) and general familiarity with new software systems

• Google Suite experience preferred.  

• Willingness to cooperate and accept added responsibilities.

• Good understanding of Master Data and Databases

• Experience in process improvement initiatives

• Team player, experience in working in a highly cross-functional organization

Physical Demands

• Ability to operate office equipment including computers and determine accuracy of work

• Ability to interact with co-workers and participate in meetings

• Ability to get on a residential home rooftop

• Ability to utilize construction tools to perform solar installations 

Recruiter:

Please note that the compensation information is made in good faith for this position only.  It assumes that the successful candidate will be located in markets within the United States that warrant the compensation.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind.  We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun