Sr. Director, Electrification Operations

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

As a leader at Sunrun, you’ll bring our leadership principles to life by creating the experience, leading by example, and communicating well & often. You’ll keep score to drive results, develop people to help them grow, and build a deliberate culture where our values shine: We Love People, We Love to Create, and We Love to Run. Most importantly, you’ll attract and retain top talent to help Sunrun build the best team on the planet. Together, we run.​

Responsibilities

• Ability to motivate and mentor Managers, along with a variety of personnel involved in the installation of solar projects, to create a positive, constructive, and performance-driven environment

• This position requires risk analysis, critical thinking, and the ability to provide solutions to the benefit of the company, individual branches, and projects.

• Ability to evaluate and manage the resources and processes required for the successful completion of residential solar projects. Ensuring that the individual branches focus on Safety, Quality, Productivity, Capacity Utilization, Customer Service, and Profitability

• Identify and drive “Best Practices” throughout individual branch operations. Ensure that the practice is standardized and shared throughout the territory.

• Ability to understand and manage the Region’s performance to key performance metrics including regional forecast delivery

• Drive continuous improvement throughout the region by working with Leadership and SMEs from Supply Chain, Permitting, Inspections, Sales, Quality, Safety, and Home Upgrades. Conduct weekly meetings with each group to identify areas of improvement and best practices. Weekly reporting to VP, Operations on plans and improvements

• Utilize data to drive decision making, process improvement, and uncover performance, cost or quality opportunities.

• Work closely with the Sales Leader(s) to understand sales performance trending and position resources as required by sales volume.

• Work to ensure that we are delivering an excellent customer experience and address escalated customer concerns as necessary.

• Negotiate solutions, resolve conflicts, and provide solutions in the best interest of Sunrun, our customers, and employees.

• Assist in the training and mentoring of new members to the Operations Leadership Team.

• Assist the executive team of Sunrun Operations in Branch footprint and volume allocation strategy.

• Liaison for staffing decisions between other Branch verticals and Regional Leadership

• Cultivate and promote a positive culture within the territory.

• Assist the executive team of Sunrun Operations with performance-based incentives.

• Assist in maintaining Build Partner relations throughout the territory.

• 10-30% travel required

Qualifications 

• Bachelor’s degree or equivalent experience

• Minimum of 5 years’ experience as a business leader with a strong background in analysis, continuous improvement, lean operations, and delivering training and best-in-class approaches to new and existing employees

• Excellent skills in complex analytic problem solving, project management, change management, & group process. Must exhibit efficiency, collaboration, candor, openness, & results orientation 

• Sunrun is a world-class team. We are seeking world-class candidates with demonstrated success in a rapidly changing and expanding organization. Former experience as a consultant or demonstrated focus area on productivity in industries with a large residential installation and services component is highly desired.

• Knowledge of safety programs and policy design

• Demonstrated a clear track record of working collaboratively with internal and external parties across the company to drive collective success, and has built key relationships, managed and mentored a strong team of high performers

• Understanding of financial metrics and productivity measurements 

• Experience with the deployment of automated scheduling and dispatching tools, dynamic dispatch processes, and advanced tools for workforce planning and labor planning

• Proven leadership skills in program/project management, lean continuous improvement, and the ability to develop and manage a very large budget 

• Experience with technology, including Salesforce, Oracle BI, installation/service scheduling tools that deploy teams of individuals for a project, Google Suite, Workday, and similar programs, is expected.

• Track record of driving operational improvement in distributed field organizations with 20-30% productivity improvements achieved, as well as track record in driving gains in safety measures, quality, and executing highly effective training programs, is highly desired.

• Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver’s license

Recruiter:

Please note that the compensation information is made in good faith for this position only.  It assumes that the successful candidate will be located in markets within the United States that warrant the compensation.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind.  We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun