Credit & Collections Coordinator

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Overview

Supports the daily operations of the Collections Department. Provides accounts receivable collections for existing customers. 

Candidates can be located in Lehi, Utah; San Luis Obispo, CA; or San Francisco, CA

Responsibilities

• Reviews accounts receivable aging reports on a daily basis to identify delinquent invoices requiring immediate follow-up

• Contacts delinquent customers by telephone, email, and letters according to collections policies with the highest level of professionalism

• Determines the reason for delinquency and works cooperatively with customers to resolve

• Thoroughly and accurately documents all collection efforts for each assigned account

• Ensures all assigned accounts are managed in a timely and accurate fashion

• Communicates regularly with leadership and peers on the status of accounts and escalations

• Provides accurate and timely reporting of performance metrics

• Reviews and reports collections metrics weekly to track progress against monthly forecasted goals

• Supports cross-functional projects and teams

Qualifications

• High school diploma

• 2 years of collections, accounts receivable, or customer service experience

• Oracle and Salesforce experience preferred

• Strong verbal and written communication skills

• Ability to effectively and appropriately interface with a variety of individuals or groups on a frequent basis

• Process-minded with the ability to problem solve, detect patterns, and give advice on troubleshooting

• Advanced excel skills and an ability to work on complex data issues

• Ability to work independently and under pressure to meet deadlines

• Highly organized and self-disciplined with a willingness to learn

• Ability to work in a fast-paced environment

Recruiter:

Please note that the compensation information is made in good faith for this position only.  It assumes that the successful candidate will be located in markets within the United States that warrant the compensation.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind.  We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun