Knowledge Management and Learning Partner

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

As a Knowledge Management & Learning Partner, you will not only build and design centralized training and learning assets; you will own the information architecture for critical business functions, ensuring the right learning experience is delivered at the right time.

Sunrun is transforming how we learn. We are pivoting from a traditional, decentralized training model to a centralized "Knowledge Management" strategy. Our team is lean and focused. We are looking for learning partners who are ready to own core knowledge and content to enable clarity and alignment. This role enhances access to information and centralized resources and empowers training groups, leaders, and employees alike.

Your goal is to eliminate "content chaos" and build a Single Source of Truth that drives speed, accuracy, and safety for our field teams.

Key Responsibilities

• Strategic Knowledge Management: Own the knowledge and associated resources for the assigned centralized core Sunrun functions, which involves designing, managing, and refining core learning assets. 

• Content Creation & Curation: Build centralized learning resources, including knowledge articles, slide decks, and learning modules to maintain a company-wide "Single Source of Truth." Ensure resources are clear, accurate, and standardized.

• Stakeholder Partnership:

Qualifications

• Bachelor's Degree preferred. 

• 1-3+ years of experience in Knowledge Management, Instructional Design, or Operations Enablement.

• Content Lifecycle Management: Proven track record of creating, auditing, and maintaining a "Single Source of Truth" to eliminate content sprawl.

• Stakeholder Partnership: Experience consulting directly with business leaders to translate goals/problems into actionable learning strategies. Act as a thought partner to business leaders. You will consult on problems and goals first, then design the solution, rather than simply executing tactical requests.

Technical Proficiency

• Preferred Organizational Tools: Skilled in using mapping tools such as Lucidchart and Asana to organize complex data.

• Preferred Content Development Tools: Experience using knowledge management and instructional design tools, such as Articulate (examples) preferred.

• Preferred CRM Familiarity: Experience working with Salesforce preferred.

Strategic & Soft Skills

• Simplification: Ability to take "technical jargon" and turn it into clear, punchy, and easy-to-follow information or instruction.

• Change Management: Understands how to thrive in a fast-paced environment and can execute on and partner with the business to ensure information clarity through change.

• Self-Direction: Proven ability to thrive in a "lean team" environment, prioritizing high-impact work without needing constant oversight.

• Communication: Strong verbal and written communication skills, including the ability to write clearly and succinctly, ask thoughtful questions, follow up, and collaborate with multiple stakeholders. 

• Highly Skilled in Communication

Recruiter:

Please note that the compensation information is made in good faith for this position only.  It assumes that the successful candidate will be located in markets within the United States that warrant the compensation.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind.  We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun