Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

The Sr. Learning Specialist is a dual-role position responsible for driving the design, development, and delivery of high-quality learning experiences while also supporting the administration and maintenance of the organization's Learning Management System (LMS). This role combines expertise in instructional design with practical LMS administration skills to ensure seamless, effective, and accessible learning and development across the organization.

Responsibilities

Instructional Design and Development

• Learning Strategy: Partner with stakeholders and Subject Matter Experts (SMEs) to conduct needs assessments, learning objectives, and recommend appropriate instructional strategies and delivery modalities (e.g., e-learning, blended, instructor-led, microlearning).

• Design & Development: Design, develop, and revise engaging and effective learning content, ensuring alignment with adult learning principles and organizational goals.

• Quality Assurance: Conduct quality assurance reviews of learning assets for accuracy, consistency, accessibility and technical functionality.

• Evaluation: Utilize evaluation strategies to measure the effectiveness and business impact of learning programs; use data to continuously iterate and improve content.

• Tool Proficiency: Utilize instructional design tools such as Articulate to create professional and interactive learning assets.

Learning Management System (LMS) Administration

• System Support: Serve as the secondary administrator for the LMS (Docebo), supporting configuration, integration points, and ongoing operational maintenance.

• Content Management: Upload, test, and manage learning content (SCORM, xAPI, AICC, documents) and curriculum structures within the LMS, ensuring proper version control and catalog organization.

• User Management: Support user account management, organizational hierarchies, roles, permissions, and enrollment rules. Provide prompt tier 2 technical support to learners, power users and administrators regarding LMS access and functionality issues.

• Reporting & Analytics: Create, monitor and analyze standard and custom LMS reports on training completion rates, usage statistics, evaluation scores, and other key learning metrics to inform decision-making.

• System Optimization: Monitor LMS performance, troubleshoot technical issues, and support system updates/patches. 

• Documentation & Training: Maintain comprehensive LMS administration documentation and provide training to end-users and internal team members on system functionality and best practices.

Qualifications

Education and Experience

• Bachelor's degree in Instructional Design, Educational Technology, Human Resources, or a related field.

• Minimum of 3-5 years of experience in instructional design and curriculum development.

• Minimum of 2-3 years of hands-on experience as a technical administrator of an enterprise-level LMS.

Skills and Competencies

• Proven ability to apply instructional design models to create engaging learning solutions.

• Proficiency with at least one major LMS platform 

• Proficiency with industry-standard e-learning authoring tools 

• Understanding of web standards, content packaging formats (SCORM, xAPI), and data security principles related to learning platforms.

• Excellent project management skills, with the ability to manage multiple complex projects simultaneously and meet tight deadlines.

• Superior verbal and written communication, interpersonal, and presentation skills, with the ability to effectively consult with and influence stakeholders at all levels.

• Strong analytical skills for generating reports and troubleshooting technical LMS issues.

Recruiter:

Please note that the compensation information is made in good faith for this position only.  It assumes that the successful candidate will be located in markets within the United States that warrant the compensation.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind.  We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun