Vendor Staff Specialist

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Overview

The Vendor Staff Specialist supports the success of our Design Vendor teams by ensuring adherence to department policies and driving project progress in a fast-paced, detail-oriented environment. This role facilitates communication, manages escalations, and supports effective queue management through collaboration with Vendor Team Leads.

Key responsibilities include analyzing reports, conducting deep dives, and applying feedback to improve performance. A solid understanding of AHJ preferences and basic structural and electrical engineering concepts is essential. Strong decision-making and clear communication with Vendor Supervisors and DVOps Leadership are critical to maintaining production goals and reducing cycle times.

Responsibilities

• Provide virtual support and coaching to vendor teams, including feedback sessions, performance goal-setting, and supplemental training as needed

• Investigate and resolve account escalations related to vendor quality issues, identifying root causes and recommending solutions

• Manage workflows across multiple vendors and ensure alignment with established performance metrics
  Respond to cross-functional inquiries (Sales, Site Survey, Permitting, etc.) and provide timely updates via internal communication tools

• Oversee queue management by monitoring open tasks, escalating when necessary, and ensuring jobs are pushed through to completion

• Track and analyze individual vendor user performance data and trends

• Share insights with Vendor Supervisors on recurring issues and operational bottlenecks

• Create and maintain Salesforce reports to monitor vendor quality, SLA adherence, and volume expectations

• Review and manage “Next Step Management” (NSM) notes, ensuring accurate documentation and follow-up

• Conduct and oversee shadow sessions, providing constructive feedback to both internal staff and vendor teams

• Perform quality control checks to verify accuracy and completion of deliverables

• Hold vendors accountable to defined quality, timeline, and process standards

• Collaborate with Vendor Supervisors to onboard and train new vendors

• Lead daily check-in calls with Vendor Team Leads to share updates and provide direction

• Support and execute quarterly departmental Objectives and Key Results (OKRs) related to vendor performance

• Deliver ongoing coaching to vendors to ensure up-to-date knowledge of current processes and expectations

• Manage system access and ensure vendor compliance with IT security protocols
  Coordinate regularly with Vendor Supervisors to drive continuous performance improvement

• Complete special projects as assigned by DVOps leadership

• Perform additional duties as assigned byyour direct manager

Qualifications 

• Minimum of two years’ experience as a Staff Designer in multiple disciplines
  OR three years’ experience in a Senior Designer role
  OR four years of extensive solar design experience

• Bachelor’s degree in an engineering field preferred, but not required

• Strong understanding of the residential construction process

• Demonstrated ability to adapt to change with enthusiasm and a positive attitude

• Naturally curious, highly detail-oriented, and motivated to lead and succeed

• Excellent communication skills, with the ability to collaborate across engineering, construction, and customer-facing teams

• Proficient in drafting and AutoCAD

• Advanced knowledge of Excel, Google Workspace (Docs, Sheets, etc.), and Salesforce

Recruiter:

Please note that the compensation information is made in good faith for this position only.  It assumes that the successful candidate will be located in markets within the United States that warrant the compensation.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind.  We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun