New Homes Performance Specialist 2

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Overview
The New Homes Performance Technician manages, schedules, and completes all service and warranty related work.

Responsibilities

Organizes, leads, and maintains the warranty and service schedule

Works with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects

Supports training and development for Field Service Technicians and Field Communications Technician

Leads regular meetings to align and train the local field service team on best practices

Supports the on-boarding and training of new members of the field performance team

Regularly exceeds defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed

Supports inspections and site audits when needed


Qualifications

High school diploma or equivalent

1 year field construction or solar experience required

PV design or PV electrical experience is preferred

Must maintain a clean driving record with the ability to pass a driving background check.

Must be 21 years of age and possess a valid driver’s license.

Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required

Knowledge of the NEC and applicable codes and standards

Must be a motivated team player, looking to succeed

Proven track record of excellent customer service

Excellent verbal and written communication skills

Excellent organizational and time management skills

Strong computer skills

Working knowledge of current NEC codes

Ability to interpret single line drawings and PV systems from roof to meter

Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate

Understands interconnection activities and basic construction principles

Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely

Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating

Proven ability to meet deadlines and key metrics

Works independently, as a team player, and drives results in a fast paced, team based environment.

Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner

Exercises good judgment

Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer


Physical Demands

Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)

Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance

Ability to climb ladders

Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity

Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching

Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment

Ability to work and maintain balance on roofs and other areas of height

Ability to work in the sun and possibly low light conditions

Ability to walk on rafters, roof tiles, and roof shingles without damage

Ability to distinguish colors such as red, black, yellow, white, green

Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching

Ability to hear verbal commands and warnings

Ability to work with chemicals using appropriate protections

Recruiter:

Please note that the compensation information is made in good faith for this position only.  It assumes that the successful candidate will be located in markets within the United States that warrant the compensation.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind.  We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun