New Homes Build Partner Quality and Training

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview 

The Sr. Manager, NH Build Partner Quality and Training leader is responsible for ensuring all field work performed by a NH build partner meets the quality expectations Sunrun has for its builder customers and partners. They do this by taking their deep knowledge of New Homes construction, combined with their deep knowledge of solar, storage, and related products technical requirements, and collaborate with build partners to ensure their work is set up for success and delivered seamlessly. They serve as the primary field technical expert for the entire New Homes team and support new product introduction for internal, builder, and partner resources. They determine the specific technical scope of builders vs. install partners vs. Sunrun and ensure our various SOW docs reflect these requirements.  They perform field based training to IP crews on a regular basis, with subject matter specifically crafted for each partner based on the results of quality audits. 

Responsibilities

• Serves as the primary NH technical resource for all things field and product related; regularly supports other functions (sales, field, project ops, care, etc.) in providing technical expertise to develop processes and ensure products selected and implemented in an optimal way

• Develops detailed SOW for all build partners to follow for solar, storage and other products; supports contract negotiations with partners

• Provide detailed quarterly quality audit results to each build partner, highlighting areas for improvement and collaborating on training and corrective actions needed to ensure successful installs going forward

• Supports in field installations for new products, builds expertise within the Sunrun field team to effectively supervise installation of new products in a new home construction environment at scale.

• Develops mechanisms to hold build partners accountable for quality and timely delivery of work

• Collaborates with care leader to ensure any notice to correct cases are actioned quickly

• Leads coordination of field and operational support for new markets, ensuring that unique technical requirements of new jurisdictions are understood and accounted for as we begin to install for new home builders outside of California at scale

Qualifications 

• Bachelor’s Degree or 8-10+ years professional experience

• 10+ years professional experience in the New Home Construction Field space 

• 5+ years of experience with leveraging quality audit review results into training for partners to improve their delivered performance

• 10+ years experience & deep technical understanding and experience with PV, storage, mounting hardware, monitoring, and all related products

• 10+ years experience working with both builders and their trade partners in the solar/storage space

• Strong organizational and project management experience to support rest of country expansion and managing various internal and partner/builder facing work streams

Physical Demands 

• Remote work acceptable

• Up to 40% travel

Recruiter:

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different  starting salary range for this opportunity which may be higher or lower.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards.  Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. 

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role.  It is not designed to be a comprehensive inventory of all essential duties and qualifications.  If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.