New Homes Sales Operations Specialist

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview
This is a sales and customer support role that is critical to help deliver solar and storage solutions to new home builders. You will help define, implement and manage the New Homes Program by working both internally with sales, design, project operations and various key functions, and externally with builders, architects, energy modelers, building departments and other stakeholders. This is a highly complex role that requires excellent communication skills, diligence, and a high level of self-organization.

Responsibilities

• Manage new bid requests and generate proposals

• Set proper expectations so that projects are successful and profitable

• Balances adequately the interest of the company and the customer

• Escalates all commercial or contractual concerns promptly and formally

• Seeks prompt resolution

• Able to articulate his opinions effectively and present succinctly at all levels of the organization

• Relentless in his pursuit of success and problem resolution

• Identify Scope of Work (SOW) for new projects and document the process for Field and Project Operations teams

• Review architectural plans for each new project and route engineering requests through the design team

• Prioritize new requests based on project timing and urgency

• Track outstanding design requests, monitor execution and review deliverables for quality check and feedback

• Initiate permitting research for new building departments that have not been vetted

• Identify special or unique processes and communicate downstream to Field and Project Operations teams

• Determine whether or not Master Plans or Individual solar packages are required per jurisdiction

• Work with Architect and Builder to submit solar master plans, or if Sunrun is responsible for submittal, then handoff to Field Operations for submittal

• Track the status through to approval/issuance-

• Track material and products specified in proposals and manage data entry/tracking for metrics reporting to Exec’s

• Drive projects forward and ensure timely delivery back to the builders

• Update the forecast and pipeline management file with new opportunities and upcoming work

• Flag teams downstream and provide management with visibility on outstanding proposals

• Update the Sales Operations trackers for Integrated, EPC and Direct new projects. Also, create CAO in Salesforce

• Manage contract execution

• Work with Sunrun Sales, the builder and Sunrun legal teams to align on terms and process the document through the Sunrun contract portal

• Identify builder insurance requirements and ensure initial coverage in new partnerships. COI and OCIP

• Monitor Sales Operations pipeline and track all outstanding proposals

• Identify and immediately tackle issues preventing proper and timely execution

• Establish yourself as an asset to the sales team and enable them to sell more and grow their pipeline

• Willing to travel 1 or 2 days at a time to meet with Builders, Architects or support Sales team with client meetings

• Communicate proactively, follow-up, follow-through and build lasting, trusting relationships with your accounts

• Be the main point of contact for Sunrun Sales and Builders front-end teams

Qualifications

• Bachelor’s degree preferred

• Minimum of 5 years of previous project coordination or project management experience

• Solar and/or production building experience preferred

• Demonstrated customer service skills

• Strong verbal and written communication skills

• Excellent organizational and time management skills

• Detail-oriented and enjoys working in a fast-paced environment

• Strong computer skills including proficiency in MS Word, Excel, Outlook, Salesforce and internet use

• Strong work ethic

• Ability to prioritize and complete a variety of simultaneous tasks with a high level of organization

• Ability to remain in a seated position for more than 50 percent of the workday

• Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment

• Ability to exert up to 10 pounds of force and occasionally lift and or move up to 15 pounds

• Ability to perform normal office duties

• Ability to operate office equipment including computers and determine accuracy of work

• Ability to interact and participate in meetings

• Ability to travel ~10% of your working time and stay out of town as needed

Recruiter:

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different  starting salary range for this opportunity which may be higher or lower.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards.  Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. 

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role.  It is not designed to be a comprehensive inventory of all essential duties and qualifications.  If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.