Sales Retention Representative

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview

Sunrun is looking for highly motivated and talented sales professionals to join our rapidly-growing Retention team. With Sunrun’s industry-leading training, success comes to those who are eager to learn and deliver a stunning experience through retaining prospective customers in the sales-pipeline. This is not your typical retention team. We are a performance-based culture that believes that hard work and success should be rewarded with both a strong compensation plan and opportunities for further career growth at Sunrun.

Responsibilities

• Resolving ARC (At Risk Customer) cases on behalf of the sales team

• Handles inbound calls, but primarily an outbound effort with pre-installed customers

• Provides an excellent experience for in-process customers by adhering to company call quality standards

• Effectively overcomes and handles objections from solar prospects.

• Resolves concerns and de-escalates customers in a friendly and professional manner

• Confidently educates customers regarding Sunrun's solar process

• Re-engages with prospects who have become unresponsive

• Efficiently manages a pipeline of ARC cases to resolve in a timely manner. Strong ability to mult-task

• Willingly engages with their peers in team meetings and through G-chat

Qualifications 

• High School Diploma or equivalent

• Minimum of 1 year of experience in a related field. Retention or Sales experience is preferred

• A minimum of six months of experience in a call center environment required

• Excellent verbal and written communication skills

• Strong work ethic and ambition to succeed.

• Ability to effectively educate the public about the benefits of solar electricity and Sunrun Solar

• Proficient with email, Google suite, and CRM tools (Salesforce preferred)

• Ability to work weekends, evenings and some holiday shifts

• Ability to speak bilingual. Spanish is a plus.

Physical Demands

• Be able to remain in a seated position for more than 75 percent of the workday

• Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment

• Ability to exert up to 10 pounds of force and occasionally lift and or move up to 15 pounds

• Sufficient visual and hearing acuity to follow instructions, operate office equipment and determine accuracy of the work assigned

Recruiter:

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different  starting salary range for this opportunity which may be higher or lower.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Sunrun provides a variety of benefits to employees, including health insurance coverage, a wellbeing program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). Other rewards may include annual bonus eligibility, based on both company and individual performance, as well as short- and long-term incentives and program-specific awards. Compensation decisions will not be based on a candidate's salary history. Please note: Employee benefits do not apply to our Fusion and Street Sales roles, which are 100% commission-based, (1099-NEC) positions.

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role.  It is not designed to be a comprehensive inventory of all essential duties and qualifications.  If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.