Manager, New Homes Field Operations

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview

You will be given a high level of responsibility and autonomy to create success. Our team culture encourages you to consistently find better ways to shape and deliver our New Homes Program to homebuilders. You will have the opportunity and responsibility to engage with industry leading homebuilders. You will be joining a small and highly collaborative team where people step up for one another. While we have industry-leading solar solutions for homebuilders, we understand that in New Homes, execution is the product. We plan, act and communicate accordingly both internally and with our builder partners. This role will be at the core of our product offering!

Responsibilities

• Function as the subject matter expert for all New Homes field execution across in your dedicated territory and serve as overflow in surrounding areas when needed

• Help define, document and implement the New Homes Field Guide in cooperation with key Sunrun stakeholders

• Maintain high technician efficiency and quality across your area

• Closely work with our Build Partners to ensure proper execution in line with the Sunrun Field Guide and Installation Manual

• Successfully launch new communities by attending Kick-off meetings, Precon walk-throughs and other key builder meetings

• Understand and address the builders’ solar requirements and remain available to other trades as needed. (i.e. roofer, electrician, plumber)

• Advise the builders and the other trades on solar. Address builder-specific requirements while staying within Sunrun’s operational capabilities

• Communicate proactively, follow-up, follow-through and build lasting, trusting relationships with the various homebuilder field operations staff, including Superintendents, Electrification Managers and Construction Leadership

• Be the main point of contact for the builder’s construction teams with timely responsiveness and an educational mindset

• Set and own the installation schedule for each Sunrun-performed New Homes community by staying in close face-to-face, phone and email communication with the site superintendents and by regularly visiting the jobsites (i.e. every 2 weeks)

• Ensure 100% schedule accuracy and adherence

• Adopt, manage and grow relationships with each Branch team member who assist in fulfilling New Homes installation

• Secure a high level of communication with each of these teammates and ensure that each branch produces the best possible field execution on new homes communities

• Ensure EM’s assign highly qualified crews to New Homes jobs. Ensure crew availability per schedule requirements

• Train the crews, (both trim and rough in technicians) and motivate them about New Homes Ops 

• Serve as the main point of contact for New Homes related requirements and questions

• Ensure crew execution in the field (including random site visits). Ensure proper quality and safety execution by both the Sunrun crews and build partner crews

• Agree on installation targets with New Homes program management and develop an operations plan (i.e. target install rates, number of rough ins and trim installs, etc.)

• Implement the plan quickly and aggressively. Document all contacts and construction activities and report on and review activities and progress weekly

• Manage the new vendor on-boarding process for new electrical and roofing subcontractors. This includes review and coordination of all legal documents with the Sunrun legal team, and other relevant paperwork, coordinating with various Sunrun departments

• Coordinate closely with the assigned New Homes Account Manager and Program Manager

• Assign a dedicated lead installer for assistance in maintaining appropriate installation timelines.

• Be in each tract no less than once every 2 weeks. Make contact face to face with the jobsite Superintendents to talk through how the team is performing and report back on install timeline changes

• Help set the strategic direction of Sunrun’s New Homes field execution over time, including EPC versus In-house execution, cost studies, field standardization strategies, install labor time studies, product optimizations and assessments etc

Key Activities and Characteristics

• You will play a major role in growing Sunrun’s New Homes business through the development of construction and planning strategies, development of SOP’s and problem solving and effective communication

• You are confident and adept at working with and influencing Supervisor, Manager and Director-level Sunrun employees, delivering presentations and motivating key stakeholders

• You have attention to detail, are organized and follow through on your commitments and persevere through perceived challenges

• You possess the ability to work quickly and efficiently by effectively managing your time and work deadlines

• You seek efficiencies in construction and operations processes to enhance safety, quality, overall efficiency and profitability

• You are capable of accurately forecasting on weekly, monthly and quarterly intervals

• You will engage with the design team, BOM’s, IC’s, CS’s and other key team members to achieve high level of construction execution and schedule adherence

• You will develop documents and presentations capturing the New Homes field installation, construction details and best practices

• You will identify potential project-specific aspects that may deviate from the standard Program and require special approvals or attention

• Evaluate cost and feasibility of such aspects and suggest possible solutions and paths forward

• You will ensure that proper working relationships are established and processes and timelines are understood and supported by all parties

• You will build great working relationships and work cross-functionally with homebuilders, New Homes program management, account management, quality and safety teams to ensure outstanding experiences for our customers (both builders and homebuyers)

Qualifications 

• High School diploma or equivalent

• Minimum of 5 years of work experience in operations or project management

• Enthusiasm, drive, and excitement to be a part of the solution and build a new channel for Sunrun

• Ability and desire to work across multiple functions, get people aligned and motivate, and follow through – assert pressure as needed – to drive projects to completion

• Excellent organizational skills and ability to juggle multiple projects, competing priorities and tight deadlines while maintaining promptness in responses and deliverables

• Strong understanding of new residential construction and solar integration into new build projects

• Knowledge of & experience in a broad spectrum of solar PV integration and installation practices

• Experience in managing a portfolio of projects

• Proficient in Salesforce, Excel, Powerpoint

Physical Demands

• Be able to remain in a seated position or drive for more than 50 percent of the workday (as needed)

• Ability to visit job sites and access roofs at heights of 3 stories or less in strict compliance with Sunrun’s safety policy and requirements

• Ability to perform normal office duties and to operate office equipment including computers

• Ability and willingness to host or attend early morning toolbox meetings at warehouses and job sites

Recruiter:

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different  starting salary range for this opportunity which may be higher or lower.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards.  Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. 

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role.  It is not designed to be a comprehensive inventory of all essential duties and qualifications.  If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.