Manager, New Homes Community Enablement

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview

The Manager, New Homes Community Enablement leader is responsible for ensuring that each active builder community is set up for success in working with Sunrun. This includes training builder sales and design center personnel on Sunrun offerings and how to work with Sunrun, ensuring they are able to speak to customers about their solar and energy product options as well as ensuring they understand Sunrun’s pricing, work order, invoicing, and escrow tracking processes so we can work together effectively. This leader will be responsible for ensuring builder work orders are submitted correctly and timely, that homebuyer changes are recorded correctly, and that solar selections are recorded accurately.  They will lead a small team of Community Enablement Coordinators, as well leading individual contributors responsible for contract review, pricing accuracy, builder payments and collections, and incentive processing.  The leader will use metrics and dashboards to measure performance of the team and implement corrective actions as needed.

Responsibilities

• Responsible for enabling builders to represent Sunrun offerings to homeowners at the point of sale and at design centers

• Sets up mechanisms for tracking of customer contract signing and ensuring linkage to lot level construction in the field is accurate at all times, especially as homebuyers change over before sale

• Owns teams responsible for collecting close of escrow information and tracking buyer changes

• Manages both team leaders (managers & supervisors) as well as individual contributors

• Maps existing processes, identifies areas for improvement, and implements changes to process, tools, policies as needed to achieve a world class experience

• Develops SLAs and performance metric targets and measures performance vs. target on both an individual and team level; makes corrective changes as needed to deliver required result

• Identifies gaps in upstream or downstream systems/processes and collaborates with peers and other functional leaders within and outside of New Homes to optimize flow

• Collaborates with builders proactively and reactively to ensure inputs are received in a timely manner and updates are provided as appropriate on status of key issues and initiatives.

• Develops tools that align with and support ideal process flow

Qualifications 

• Bachelor’s Degree or 12 years of work experience

• 5+ years professional experience with people management, including managing other supervisors or managers as well as individual contributors

• Experience leading builder enablement teams in a New Homes Solar environment

• Deep understanding of new homes purchase order, pricing, sales and closing protocols

• Experience building scalable processes to support rapid growth

• Experience with process and resources transformation and optimization

• Experience developing reports and work queues in salesforce to manage team’s work

• Experience managing customer & builder facing teams

• Experience using metrics to manage employee and team performance

Physical Demands 

• Remote work acceptable

• Up to 20% travel

Recruiter:

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different  starting salary range for this opportunity which may be higher or lower.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards.  Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. 

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role.  It is not designed to be a comprehensive inventory of all essential duties and qualifications.  If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.