New Homes System Performance Coordinator

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Responsibilities

• Understand and execute on Sunrun’s corporate policies and best practices

• Notify and educate customer on post-PTO activation process

• Monitor cases of service needs

• Review install work orders and detect install deviations that require additional field work

• Remotely diagnose PV system issues due to non-operation (commissioning and activation)

• Maximizing Field Service professional efficiency by appropriately routing escalations

• Optimizing dispatches utilizing your solar and electrical expertise

• Provide troubleshooting support to our Field Service Technicians

• Remain current with PV technologies

• Improving the customer experience by helping to eliminate future unnecessary service visits

• Providing feedback on trends you are seeing to our internal quality teams

• Meeting performance goals set forth by management

• Understanding the Field Operations Manual, manufacturer's specifications and requirements

Qualifications 

• High school diploma or equivalent (Bachelor’s preferred but not required)

• Minimum 3 years experience in electrical or solar industries

• Excellent, timely customer engagement skills, with strong interpersonal communication

• Salesforce, Google Apps, and monitoring platforms fluency (required)

• Excellent written and verbal communication skills

• Solar installation/design experience 

• NABCEP Associate certification (preferred)

• Knowledge of current NEC and local AHJ regulations 

• Self-sufficient and highly motivated

PHYSICAL DEMANDS

• Ability to perform normal office duties

• Ability to operate office equipment including computers and determine accuracy of work

• Ability to interact and participate in meetings

Recruiter:

Please note that the compensation information is made in good faith for this position only.  It assumes that the successful candidate will be located in markets within the United States that warrant the compensation.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind.  We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun