Supervisor, New Homes Service

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

OVERVIEW

New Homes is looking for a Supervisor that will lead an in-house team of system performance coordinators in providing an impeccable customer experience through top-level system diagnostics. This position will concentrate on the Pre-PTO pipeline in relation to activations, commissioning and system performance issues. They will also oversee process improvement, training and job automation. Success will be measured through their ability to execute on New Homes initiatives through producing an impeccable performance team that will drastically reduce the need for service performance visits post close of escrow.  

RESPONSIBILITIES 

• Coach, train and mentor employees to help them achieve their goals and meet department expectations 

• Remotely monitor and diagnose solar system issues.

• Managing the workflow of their employees, creating team schedules and delegating tasks

• Create content for training and updates 

• Assist in the presentation of training materials to the team regarding Sunrun equipment and process updates 

• Create proper reports, metrics and dashboards to allow crisp management of the Project Operations Team and work with team to address areas of improvement

• Drive and promote automation and technological advancements which lead to enhanced customer experience through operation excellence 

• Work with New Homes leadership to understand pain-points in the process and create solutions to address these issues 

• Communicate project status, milestones, and issues

REQUIREMENTS

• 2+ years supervisory experience strongly preferred

• 2+ years of experience in the solar industry required 

• 1+ years experience in customer experience/interaction preferred 

• Strong Organizational, Problem Solving and Leadership skills

• Excellent communication skills (verbal and written)

• Goal-oriented and self-motivated

• Ability to manage multiple tasks at once in a fast-paced environment

• Moderate Excel/Spreadsheets skill preferred

• Highly proficient with applications such as MS Office, G Suite, Chrome, Internet Explorer, Oracle, Salesforce including an ability to learn new IT systems

• Ability to meet deadlines and set others to keep deadlines

• Ability to work well with remotely-based field employees

• Ability to communicate well with other departments

• Ability to explain complex or technical concepts using simple language to meet the needs of diverse audiences

• Ability to deliver important information through effective mediums and track results

Recruiter:

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different  starting salary range for this opportunity which may be higher or lower.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards.  Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. 

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role.  It is not designed to be a comprehensive inventory of all essential duties and qualifications.  If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.