Utility & Policy Analyst

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

The Residential Solar industry is a highly localized industry with unique market level dynamics on numerous dimensions such as economics, utility tariffs, policy and value proposition. Sunrun is the predominant market leader in this growing industry with presence in over 25 states across numerous channels. The Revenue Strategy team at Sunrun plays a critical role in developing long term market strategy and driving market level commercial decisions across various channels that drive market share and margin expansion. 

As the Manager of Utility Tariffs & Savings Analytics at Sunrun, you will help deliver extraordinary value to our customers by analyzing and designing Solar + Storage configurations as well as ensuring that customers are getting the most out of their systems after install through proper programming and expectations setting.

You will be the foremost expert in utility tariffs in our top markets, the sources and uses of customer load and solar production data, and the platforms through which our batteries are programmed.

The Manager of Utility Tariffs & Savings Analytics will be key in helping Sunrun determine the best way to use batteries to drive most value based on market specifics [utility economics, incentive programs, customer tariffs, load and generation profile]. In practice, you will interface directly with internal teams [Sales, Marketing, Ops, Customer Care], external partners [Suppliers], and our customers to solve problems in real time and help develop processes to automatically keep customers on track.

The Residential Solar industry is complex and success in this role requires an appropriate balance between ability to dig deep into the modeling of specific DER deployment opportunities and ability to take a step back and assess opportunities in the context of larger market success. This role requires exceptional modeling and analytical skills, in-depth partnership with Policy experts and utility counterparts, and an ability to collaborate with a highly diverse cross functional leadership stakeholder group. In short, we are looking for an emerging solar leader who will be energized in this high impact and rewarding role.

RESPONSIBILITIES

• Develop a multi-level customer service system to effectively address customer savings and system operations concerns post PTO, ranging from automated (marketing collateral for best practices and AI-enabled assistants) to highly hands on (individual customer triage based on battery performance and increases in customer load). Lead a collaborative working group with CX, Training and Tech teams to implement a scalable model to support complex customer issues by the end of 2025.

• Develop, refine and communicate best practices for designing Solar + Storage systems at point of sale and setting expectations from Day 1

• Partner with Policy counterparts to develop market level policy strategy to ensure long term market success and improve customer value; influence proposals and counterproposals to regulatory bodies in real-time

• Collaborate with Product team on various new products [such as wholesale market participation, VPP, community resiliency] to inform product strategy & business model

THE IDEAL CANDIDATE WILL DEMONSTRATE

• Excellent Communication: uses both written and verbal communication to break down complex problems (such as utility bill drivers and battery programming basics) to various stakeholders. Can develop succinct and impactful materials for training and education

• Customer First Orientation: Highly responsive to incoming customer issues. Prioritizes finding solutions in sensitive and challenging situations. Treats customers with high level of respect and compassion.

• Exceptional Analytical skills: Can digest and analyze vast selections of data and build robust yet simple models that are outcome and impact oriented

• Adaptability: Adjusts quickly to changing priorities and conditions; anticipates and copes effectively with the complexity of change 

• Collaboration/Organizational Influence: Collaborates effectively with and influences a wide range of cross functional leaders including policy, sales leaders, product, finance, marketing to drive alignment and understanding of key drivers of customer value

• Curiosity and attention to detail: has the curiosity to understand & detail orientation to model the underlying drivers of each of the key tariff parameters [such as netting rules, TOU periods]

QUALIFICATIONS

• 7-8+ years of experience in business analytics, econometrics, policy, or related fields

• 2-5 years of experience in the Residential Solar industry required

• Experience designing and developing complex analytical models with multiple scenarios

• Experience analyzing utility tariffs required

• Strong understanding of residential battery systems including technical characteristics and operating modes / use cases required

• Undergraduate degree in Policy, Business, Economics, Science or other quantitative fields required

• Experience with Data Science models and frameworks and proficiency with Python, R, and/or Julia for data analytics preferred but not required

Recruiter:

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different  starting salary range for this opportunity which may be higher or lower.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Sunrun provides a variety of benefits to employees, including health insurance coverage, a wellbeing program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). Other rewards may include annual bonus eligibility, based on both company and individual performance, as well as short- and long-term incentives and program-specific awards. Compensation decisions will not be based on a candidate's salary history. Please note: Employee benefits do not apply to our Fusion and Street Sales roles, which are 100% commission-based, (1099-NEC) positions.

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role.  It is not designed to be a comprehensive inventory of all essential duties and qualifications.  If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.