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Job Details

Damage Resolution Technician

Location Town of Shrewsbury, Massachusetts Category Operations Job ID R25656
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Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

In the Damage Resolution Technician role, you will be responsible for assisting the Damage Resolution Foreman with troubleshooting and identifying roof leak and roof material issues as a result of solar installation, documenting the proposed solutions & executing the needed repairs.


  • Small roof repairs to make Sunrun installations water tight

  • Meet with the customers & investigate their damage claim

  • Troubleshoot the customer's concerns and determine if Sunrun is at fault

  • Report Findings to management with recommended solution

  • Communicate effectively with the customer the proposed next steps

  • Execute the scope of work proposed

  • Document and report the disposition of the services completed to customer & management

  • Keep service van stocked properly with appropriate materials

  • Ensure the quality of the service performed is top notch and fully code compliant

  • Keep the job site clean and clear of debris

  • Perform other needed job tasks as requested by leadership


  • High school diploma or equivalent

  • Minimum of 1 year experience as an Residential PV Installer or Apprentice

  • Possess a valid driver’s license

  • Understand and have a command of local utility and AHJ requirements surround Residential PV systems installed by Sunrun

  • Knowledge of CalOsha construction safety policy

  • Ability to climb ladder, squat, kneel and work bent over for extended periods of time

  • Ability to lift 50lbs

  • Work on multiple roof types such as comp shingle, rolled comp, tile and more

  • Communication skills necessary to explain to customers to root cause and plan to resolve damage claims

  • Able to fill out online forms such as damage assessment

  • Writing skills necessary to fill out necessary forms including damage assessments

Physical Demands

  • Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)

  • Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance

  • Ability to climb ladders

  • Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity

  • Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching

  • Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment

  • Ability to work and maintain balance on roofs and other areas of height

  • Ability to work in the sun and possibly low light conditions

  • Ability to walk on rafters, roof tiles, and roof shingles without damage

  • Ability to distinguish colors such as red, black, yellow, white, green

  • Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching

  • Ability to hear verbal commands and warnings

  • Ability to work with chemicals using appropriate protections


Cathy Olson (

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role.  It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at

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About Us

Sunrun Inc. (Nasdaq: RUN) is the nation’s leading home solar, battery storage, and energy services company. We believe in the power of solar energy to make a real difference in our world. Together, we can tackle the challenges ahead, knowing that every step towards clean energy counts. Join us on this journey towards a more sustainable tomorrow.

Perks & Benefits

  • Medical/Dental/Vision Insurance
  • Life Insurance
  • Disability Insurance
  • 401k Plan
  • Stock Purchase Plan
  • Paid Vacations/Holidays
  • Paid Baby Bonding Leave
  • Employee Discounts
  • PowerU - 100% Funded Education Programs

A Commitment to Candidate Experience

At Sunrun our fiercely passionate workforce is our greatest asset and help power our mission to create a planet run by the sun. We strive to have the best in class experience for our candidates. If you had a great experience or you feel there is room for improvement, please reach out to our Director of Talent Acquisition, Kelly Wittman, to share your feedback.

Accommodation for Disabilities

If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at

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