Community Manager

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview

The New Home Community Enablement Specialist role is to serve as the main point of contact for Sunrun stakeholders and external builder customer-based teams. They act as the subject matter expert for builder sales teams from community launch, to production, through community completion. This role will bring cohesion to community production by serving as a liaison between builder partners and internal Sunrun teams. 

Day to day responsibilities will include program management at the community level by collecting and notating community specifics prior to grand opening, coordinating with internal Sunrun teams to ensure accuracy of community specifics, partnering with Account Management team to resolve escalations, conducting training for builder sales agents on Sunrun program and processes, and collecting of work orders from builder purchasing teams to ensure accurate payment. 

Responsibilities 

Community Launch:

• Create and manage sales specific community information within Salesforce

• Confirm PV and storage offerings, pricing, builder specifics and all relevant information needed that will set up downstream teams for success

• Facilitate weekly community launch meetings with Account Managers to coordinate on accurate offerings, sales information, and grand opening dates prior to community opening 

• Develop material and conduct training sessions with builder sales managers and agents to ensure alignment on Sunrun’s solar program expectations and requirements 

• Negotiate appropriate cut off timelines for homebuyer solar selection paperwork 

• Establish relationships with builder purchasing and escrow contacts for work order coordination and escrow report tracking  

Community Management:

• Foster constructive relationships with builder sales agents by frequent touchpoints and timely completion of requests

• Quarterly (or as needed) travel to assigned territories to further bolster strong partnerships 

• Interpret internal discrepancy report data to address system sizing and/or pricing work order inaccuracies and rectify with builder purchasing contacts 

• Analyze report data to ensure alignment between buyer signed contracts and field installations 

• Navigate buyer escalations and offer innovative solutions to maintain collaborative relationship with agents 

• Ensure community program details are kept current in Salesforce for internal knowledge consistency  

Community Closeout: 

• Resolve all work order and buyer paperwork discrepancies per lot, prior to buyer closing date 

• Confirm receipt of all buyer information for the entire community to aid in activation efficiency 

• Confirm all accurate homebuyer information has been associated with the correct project in the community 

Qualifications 

• Bachelor’s Degree 

• 3-5 years of account management experience preferred 

• Strong ability and desire to foster meaningful partnerships with builder contacts  

• Enthusiasm, drive, and flexibility to be a part of a new team helping to add value to the builder experience and to Sunrun’s New Homes department 

• Ability to coordinate across multiple functions and provide guidance and clarity for internal and external inquires 

• Excellent organizational skills and ability to juggle multiple projects, competing priorities and tight deadlines while maintaining promptness in responses and deliverables

• Experience in managing a large portfolio of projects

Physical Demands 

• Remote work acceptable

• Up to 20% travel

Recruiter:

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different  starting salary range for this opportunity which may be higher or lower.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards.  Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. 

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role.  It is not designed to be a comprehensive inventory of all essential duties and qualifications.  If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.