Sr. Desktop Support Representative

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

This position is primarily remote, with occasional visits to a local office or our corporate headquarters for team-building, training, and collaborative project work. These on-site sessions are designed to strengthen connections, share insights, and ensure a seamless experience for our team and customers. Equipment pick-up from a local branch will be required. We will  provide advance notice whenever on-site attendance is required, making these times purposeful and rewarding.

Overview

The Sr. Desktop Support Representative troubleshoots applications. The Sr. Desktop Support Representative communicates and supports employees with all applications-related issues. 

Responsibilities

• Supports and troubleshoots application, network, and hardware problems

• Documents and trains users on common problems and related solutions

• Triages and resolves critical escalated IT issues for developers and engineers

• Works closely with development team, attends stand ups, discusses critical issues, helps resolve and track software bugs

• Develops and maintains strong professional relationships with counterparts of engineering and customer support departments

• Monitors and manages alerts related to application and system procedures; uses monitoring tools to understand and provide services proactively

Qualifications 

• High school diploma or equivalent

• Minimum of 3 years of computer hardware/software support experience with mac and Windows Operating Systems

• Experience with Google apps and Okta

• Advanced technical and application troubleshooting abilities

• Knowledge of Linux/Unix operating systems is preferred

• Familiarity with Salesforce, ServiceNow, Okta, Jira, Dizzion, or inContact is preferred

• Strong organizational, planning, and reporting skills

• Demonstrated presentation and facilitation skills

• Knowledge of business processes

• Intermediate keyboard skills; Microsoft Excel and Word

• Ability to work independently and as part of a team

• Excellent communication skills; ability to communicate effectively over phone, email, and chat

• Ability to work rotating on-call shifts

Recruiter:

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different  starting salary range for this opportunity which may be higher or lower.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

Sunrun provides a variety of benefits to employees, including health insurance coverage, a wellbeing program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). Other rewards may include annual bonus eligibility, based on both company and individual performance, as well as short- and long-term incentives and program-specific awards. Compensation decisions will not be based on a candidate's salary history. Please note: Employee benefits do not apply to our Fusion and Street Sales roles, which are 100% commission-based, (1099-NEC) positions.

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role.  It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.